Enabling Commerce: The Future of Customer Experience
Behind every great customer experience sits a system of technology, data, policy, and infrastructure working in sync. In this session, Justin Honaman (AWS, Retail & Consumer Goods) explores how the systems behind commerce are being reimagined—from automation and digital trust to sustainability and global supply chains. He will share how innovations like AI, cloud platforms, and partnerships are not just transforming logistics but enabling entirely new ways of serving customers. Discover how bold ideas in technology and governance translate into everyday impact for people, communities, and industries.
Speaker
-
Justin HonamanHead, Worldwide Retail, Restaurants, and Consumer Goods, Amazon Web ServicesJustin Honaman leads the worldwide Retail, Restaurants, and Consumer Goods industry strategy and business development team at Amazon Web Services (AWS). His team’s focus is on helping global customers understand, navigate, and leverage Amazon’s supply chain, advertising, e-commerce, physical store, artificial intelligence, digital core, and customer experience capabilities. Honaman has spent the majority of his career in Consumer Goods and Retail, working on both the customer side (Coca-Cola, Georgia Pacific) and the technology/consulting side (Accenture, EY). In the industry and community, Honaman serves on the board for the Georgia Technology Authority, Consumer Goods Technology, Western Michigan Food Marketing, and Leadership Atlanta. He lives in Atlanta, Georgia.